Having left school at 16, I went to work for Royal Mail in Wolverhampton. After six years there, I moved for a year to live with some friends in the North West, where I worked in Chester and lived in Liverpool.
Royal Mail Wolverhampton
Whilst I was working for Royal Mail, I delivered a post round in several different areas, manually sorted letters and packets, learnt to type and become a coder where I would type in the postcodes for the machines to add the dots on the letters (remember those?) for the machines to sort them for distribution. I worked all the shifts available – earlies, lates, nights, and did as much as I could to learn as much of the business as possible.
After being unable to move from my role into an admin setting (due to being too good at my job so I was told), I left the business and worked as an Internal Sales person at a couple of businesses. After being unlucky in a couple of consecutive roles with redundancy due to parent companies leaving the UK and downsizing, I eventually started work for the local out of hours GP service.
Wolverhampton Doctors On Call
I worked for Wolverhampton Doctors On Call (WDOC) for best part of seven years, and really enjoyed making a difference in a not-for-profit organisation. The work I did was an IT Analyst / Project Manager. My duties ranged from producing performance statistics and measuring them against National Quality Standards, presenting the findings to our commissioners, conducting patient satisfaction surveys, and implementing service change to increase efficiency, reduce time delays, and to improve our effectiveness at delivering a service for patients.
When WDOC lost their contract to a commercial organisation, I was made redundant and chose to relocate back to Yorkshire, where a year later I started work for the NHS Information Centre, which went on to become NHS Digital as it is now known.
In NHS Digital, I have been a Project Manager, Business Support Manager, Product Owner, Scrum Master and other Agile Project Management roles too in the nearly eight years in the organisation. I managed projects where I allocated career managers to 500 members of the organisation’s Business and Operational Delivery profession.
This meant working with effectively a 500-piece human jigsaw with all kinds of different needs and preferences. I delivered this project well and was praised for my effectiveness at managing upwards as well as getting the job done. To do this involved collating user needs, requirements gathering, liaison and negotiation, documenting specifications, resolving queries, data cleansing, creating functionality and implementing the final product.
Working as effectively an Agile Project Manager for the General Practice Extraction Service (GPES) I carried out the roles of Product Owner and Scrum Master on behalf of the Delivery Manager. I coordinated all data extractions keeping them to schedule by leading the team through agile sprints and seeking updates from daily stand-ups with the analysts / developers and keeping the team Kanban whiteboards updated. I managed the contracts process with suppliers and communicated with stakeholders to ensure that progress was being made at pace.
As part of the team that designed the specifications for the GPES system, I provided input into the user interface and how the system needed to operate. This system went on to carry out the first ever automated extraction of GP practice data which led to payments being calculated then and since then for the 7800 practices across the country.
Training and Professional Memberships
For further information about the training I have completed and the professional memberships I am part of, please see here.
Connect with me
If you would like to connect with me professionally, please go to my LinkedIn profile.