This week, my team – Challenging Burden Service – within NHS Digital became ISO9001:2015 certified.

I was one of three representatives from the team that were selected to be audited – looking at our processes, workflows, and quality management systems in place for the Challenging Burden Service and we came through this external audit successfully.

It was a lot of hard work getting all the team focused on the reasons behind why we should go for certification, but we ended up with much better processes and procedures as part of our Quality Management System at the end of it all. 

About Rich Lord

An inspiring, smiling, motivational blogger

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