I have worked for NHS Digital since 2011. Prior to this, I had an enjoyable seven years at an Out of Hours GP co-operative service. I have now spent over fifteen years working in the NHS, from a provider side and now at a national level.
NHS Digital has gone through a number of name changes since I joined in 2011. I joined the NHS Information Centre (NHSIC), prior to their merger with Connecting For Health (CfH), to become the Health and Social Care Information Centre (HSCIC). A rebranding exercise was carried out and NHS Digital came about.
NHS Digital is the national information and technology partner to the health and care system. They are an arms-length-body non-departmental organisation delivering improvements to health and social care in England by making better use of technology, data, and information.
What do I do?
That’s what the organisation is and what it does. Clear, right? Thought so… But, what do I do? What have I worked on since I have been there?
In NHS Digital, I have performed the roles of Junior Project Manager, Business Support Manager, Product Owner, Scrum Master, and other Agile Project Management roles in the eight years I have been in the organisation, meeting the business needs of each assignment.
Let’s have a look at a few of the highlights.
Data Liaison Team
- I am currently working in the National Perioperative Data Collection programme in the Data Liaison Team. Our work is to be there for our contacts at acute hospital trusts in our regions of the country, and to learn more about their work and to feed their intelligence into the planning of the new data collection that is being created.
Enabling Data Architecture
Our project team developed an impact assessment of the way that data is collected from hospital trusts and how it could be done more efficiently reducing duplication in data collections.
This involved carrying out site visits to external stakeholders nationwide holding conversations and fact-finding meetings as part of a review into changing how data collections took place and to hear about their clinical system set-ups, and how collections could be changed to reduce duplication and burden for hospital trusts across England.
Challenging Burden Service
Part of the 6-strong Challenge Burden Service (CBS) team who have become ISO 9001:2015 Certified. This involved designing and documenting processes, presenting at audits, and ensuring that we met requirements in the delivery of our workstreams.
In the CBS team, I was responsible for carrying out investigations into duplication or reviewing unnecessary data point requests within data collections and trying to get agreement from data collection owners into reviewing or amending their requirements.
Business and Operational Delivery profession development team
- This involved collating user needs, requirements gathering, liaison and negotiation, documenting specifications, resolving queries, data cleansing, creating functionality and implementation.
- I managed a project where I allocated Career Managers to 500 members of the organisation’s Business and Operational Delivery profession. This meant working effectively with a 500-piece human jigsaw with all kinds of different needs and preferences. This involved collating user needs, requirements gathering, liaison and negotiation, documenting specifications, resolving queries, data cleansing, creating functionality and flexibility, and then implementing the final solution.
- I delivered this project well and was praised for my effectiveness at managing upwards as well as getting the job done.
Career Manager for 6 members of staff, mentoring and encouraging them, seeing improvements, and growth in them. Helped resolve issues in their performances and managed the process of resolving difficulties and personality clashes in assignments.
Carried out Discovery work for the NHS.UK team on searching for and registering with a new local GP surgery. This led to functionality being used in the new NHS App enabling patients to have greater involvement with accessing care and health services.
General Practice Extraction Service (GPES)
Working as effectively an Agile Project Manager, I carried out the roles of Product Owner and Scrum Master on behalf of the Delivery Manager.
I coordinated the data extraction schedule guiding the team through agile sprints and seeking updates from daily stand-ups with the analysts/developers and keeping the team Kanban whiteboards updated.
I managed the contracts process with suppliers and communicated with stakeholders to ensure that progress was being made at pace.
As part of the team that designed the specifications for the GPES system, I provided input into the user interface and how the system needed to operate. This system went on to carry out the first-ever automated extraction of GP practice data which led to payments being calculated then and since then for the 7800 practices across the country.